Operations/Department Manager

Improvement Specialist

Course Profile

Duration:                                     21 Months 

Qualification:                              Level 5

Course Profile

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

 

The course modules include:

 

  • Self Awareness
  • Project Management – Lifecycle, resources and processes
  • Negotiating and influencing others
  • Problem Solving
  • Leadership Styles and Cultures
  • Leadership Skills
  • Coaching and Mentoring
  • Decision Making

 

Want to Upskill Your Staff

The importance of upskilling staff lies in developing  employees with the knowledge and capabilities to adapt to evolving industry trends, enhance productivity, and drive organisational growth. 

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Impact Apprenticeships

Impact Academy apprenticeships offer learners the opportunity to combine on-the-job training with formalised education, leading to a nationally recognised qualification, whilst developing industry experience in your chosen sector.

We work closely with businesses across a range of sectors and industries, providing assistance before, during and after apprenticeship delivery, helping you develop the skills needed to thrive. 

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Impact Virtual Academy

Impact Academy has recently launched our online learning platform. We can put together a bespoke package of learning, whether that be further development or skill specific courses to meet your individual requirements for upskilling in your current role, or for future progression through to managing a comprehensive induction programme that can be tailored to your organisational requirements.  All learning is completed online with access to online tutors and discussion boards to support the learning journey.

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What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA. The length of the training for this apprenticeship is typically 15 months. The EPA period is typically 3 months.

Overall Grades Available

  • Fail
  • Pass
  • Merit
  • Distinction

Impact Academy Blogs

Take a look at our fantastic blogs, giving you the reader a better understanding on apprenticeships/qualifications and hopefully clearing up any unanswered questions you may have.

Contact us

Feel free to get in touch with us anytime using the information below, and our dedicated team will be happy to assist you with any inquiries or feedback you may have

Call us at

01925 386045

E-mail us at

T.Ryan@impact-academy.org.uk

Our office

407, The Base, Warrington

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FAQs

For more information about our apprenticeships/ training, take a look at our FAQs to find the answer to your questions. 

Still have some questions?

Still have some unanswered questions? click the button below and we are happy to discuss and answer any questions you may have.

An apprenticeship is a training program that combines on-the-job learning with classroom instruction. It allows individuals to acquire practical skills and knowledge in a specific trade or profession while working under the guidance of experienced professionals.

We ask learners to attend 1x 2hr lecture per month, these are set in advance and will always be during working hours (09:00 – 17:00). In addition to this, learners are required to evidence 5hrs of their work activities per week, which relate to their course standards. This is logged in their portfolio as ‘OTJ Hours’ and will be assessed by their tutors. For example, if a learner is enrolled on the Digital Marketing qualification, and they spend 3hrs a week managing a social media campaign through your companies Instagram account, this would make up 3 of the 5 OTJ hours they are required to log each week.

 For non-levy paying businesses, the government pay for 95% of the course fees, and the employer makes a 5% co-payment. For Levy paying businesses, the allocation comes straight out of the companies levy account.

If the If the learner withdraws within 30 days of starting the course, the employer will be charged an administration fee of £500. If they withdraw 31-90 days after starting the employer will be charged an administration fee of £1000. If the learner withdraws from programme 90+ days after starting, there are no fees to pay.

 

Between 12 and 33 months depending on the qualification level.